Restart first
Many network and device faults clear after restarting the device, router or switch involved.
Help centre
Technical support
Existing clients can log a support request for systems, networks, security installations and software. Tell us what is happening and how you prefer to be contacted.
Get technical support
Log a support request
- +255 674 020223
- +255 654 120308
- info@extrion.co.tz
- Mon – Fri, 08:00 – 17:00 EAT
Support options
Support can be structured as on-demand assistance, scheduled maintenance or a managed support arrangement under a service-level agreement.
Managed IT servicesDo you provide ongoing support?
Yes. Support can be structured as on-demand assistance, scheduled maintenance or a managed support arrangement.
Can you integrate existing systems?
Where technically feasible, yes. We assess APIs, databases, exports, protocols and vendor capabilities before recommending an integration approach.
How do I start a project?
Book a consultation or send us a description of the problem, organisation size, sites/users and desired outcome.
Priorities and response targets
Monday – Friday, 08:00 – 17:00 EAT. Retainer and managed clients have an emergency line for critical faults outside these hours.
| Priority | What it means | Target first response |
|---|---|---|
| Critical | A core system is down or security is at risk | Within 1 hour (business hours) |
| High | A major function is degraded or many users affected | Within 4 business hours |
| Normal | A single user or non-urgent fault | Within 1 business day |
| Low | A question, small change or advice | Within 2 business days |
Before you call
Quick checks that often fix the problem
Camera offline?
Check the recorder and the network switch have power, and note which cameras are affected.
Email problems?
Try webmail. If webmail works, the issue is with the device or app, which helps us fix it faster.
Send a screenshot
Attach a photo or screenshot of any error message — it often saves a visit.
