Managed IT support
IT that simply works, with a local team on call when it does not.
From a single office to a multi-site operation, we look after your computers, network, security systems and software, so your people can focus on their work.
- Preventive maintenance
- Remote and on-site help
- Clear response targets
Support levels
Pick the level of cover that matches how critical your systems are
On-demand
Help when something breaks, billed per call-out or per block of hours.
- Remote and on-site assistance
- Fault diagnosis and repair
- Quotation before major work
- Best for small offices
Retainer
A monthly arrangement with scheduled visits and priority response.
- Scheduled maintenance visits
- Priority response times
- Patch and antivirus management
- Backup checks and reports
- Discounted project rates
Fully managed
We run your IT as an extension of your team, under a service-level agreement.
- 24/7 monitoring where required
- Defined SLA and escalation
- Asset and licence management
- Security reviews and reporting
- Quarterly technology planning
What we look after
Everything that keeps your organisation running
Computers & users
Set-up, repair, updates and user accounts for desktops, laptops, printers and mobile devices.
Network & Wi-Fi
Monitoring and maintenance for routers, switches, access points, fibre links and internet failover.
CCTV & access control
Camera checks, recorder health, access-control updates and fault response.
Security & backups
Patching, endpoint protection, backup verification and recovery tests, so data is safe.
Business software
Support, fixes and small improvements for systems we have built or that you depend on.
Email & cloud
Mailbox administration, domain and hosting renewals, and cloud service management.
Response targets
How quickly we respond
Typical targets for retainer and managed plans. The exact commitments are written into your agreement.
| Priority | What it means | Target first response |
|---|---|---|
| Critical | A core system is down, or security is at risk | Within 1 hour in business hours |
| High | A major function is degraded or many users affected | Within 4 business hours |
| Normal | A single user or non-urgent fault | Within 1 business day |
| Request | New user, small change or advice | Within 2 business days |
Business hours: Mon – Fri, 08:00 – 17:00 EAT. Out-of-hours cover is available on managed plans.
Questions
Support questions
Do you support systems you did not install?
Usually, yes. We start with an assessment of your current environment, document it, and then agree what we can support and what needs improvement first.
How do we report a problem?
By phone, WhatsApp, email or the support form on this website. Retainer and managed clients get a priority route and a named contact.
Can you come on site in an emergency?
Yes, across Zanzibar. Call-out times depend on your plan and location, and are stated in your agreement.
What does it cost?
Pricing depends on the number of users, sites and systems, and the level of cover. We provide a fixed monthly quotation after a short assessment.
Stop firefighting your IT.
Book a free assessment and we will recommend the right level of support for your organisation.
